Shipping Policy

**Last Updated: 17 March 2026**

Thank you for visiting and shopping at Pawleey. The following are the terms and conditions that constitute our Shipping Policy.

### Shipment Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

### Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

* **Standard Shipping (UK):** 3-5 business days. Delivery estimates are from the date of shipping, not the date of order.
* **International Shipping:** 7-21 business days, depending on the destination country and customs processing.

Delivery delays can occasionally occur.

### Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

### Customs, Duties, and Taxes

Pawleey is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

### Damages

Pawleey is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

### Contact Us

If you have any questions about this Shipping Policy, please contact us:

* By email: support@pawleey.com
* By visiting this page on our website: [Link to your Contact Us page]